Terms of service
Terms of Service
These Terms of Service apply to the HerbGreat® online store operated by Olook Limited (“HerbGreat,” “we,” “us,” or “our”). By accessing our website or purchasing from us, you agree to these Terms.
1. Merchant information
Olook Limited, operating the HerbGreat® brand
Room 2502C, 25/F, 148 Electric Road
North Point, Hong Kong SAR
Email: zcpurplestar@gmail.com
2. Online store terms
You must be at least the age of majority in your place of residence to use this store. You may not use our products or services for any unlawful purpose or violate applicable laws while using the website.
3. Products and information
We try to describe and display our products accurately. Colors and appearance may vary by device. Product information, availability, and pricing may change without notice. Dietary supplement information on this website is for general informational purposes and is not medical advice.
4. Orders, prices, and payment
Submitting an order is an offer to purchase. We may accept, reject, limit, or cancel an order where reasonably necessary, including for suspected fraud, pricing errors, or unavailable inventory. Prices are shown in the currency displayed at checkout. Applicable shipping charges and taxes are shown before purchase.
5. Shipping and delivery
Available shipping methods, charges, and estimated delivery times are shown at checkout and described in our Shipping Policy. Delivery estimates are not guarantees. Delays may occur for reasons outside our reasonable control.
6. Returns and refunds
Returns and refunds are governed by our Refund Policy, including the HerbGreat 90-Day Money-Back Guarantee.
7. Intellectual property
The website and its content, including the HerbGreat® name, branding, text, graphics, and images, are owned by or licensed to Olook Limited and are protected by applicable intellectual property laws. You may use the website only for lawful, personal, non-commercial purposes.
8. Third-party services and Shopify
Our store is hosted by Shopify. Third-party services and links may be governed by their own terms and privacy policies. Purchases from HerbGreat are transactions with Olook Limited, not Shopify.
9. Privacy
Our collection and use of personal information are described in our Privacy Policy.
10. Prohibited uses
You may not misuse the website, interfere with its security or operation, introduce malicious code, infringe intellectual property rights, collect personal information unlawfully, or use the service for fraudulent or unlawful activity.
11. Disclaimers and limitation of liability
To the extent permitted by applicable law, the website and services are provided on an “as available” basis. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited, including mandatory consumer protection rights.
12. Changes
We may update these Terms from time to time. The version posted on this page is the current version.
13. Governing law
These Terms are governed by the laws of Hong Kong SAR, without prejudice to any mandatory consumer protection rights that cannot lawfully be waived under applicable law.
14. Contact
Questions about these Terms may be sent to zcpurplestar@gmail.com or mailed to Olook Limited, Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong SAR.